FAQs

Open a mandal, tap Buy Darshan Pass, pick the tier and the number of people, and pay. Your QR appears instantly under Bookings.

A pass is valid at one mandal for the two-hour window shown on it. Show the QR at the priority lane, a volunteer scans it, and you walk in. One scan per pass — used and duplicate codes are rejected at the gate.

Open the app and go to Bookings. Every live pass sits at the top with its QR and the time it expires. You do not need the confirmation email or SMS — the app is the pass.

It helps but it is not essential. Open your booking once while you still have signal and the QR stays on screen. Volunteers scan from your screen, so a weak network in a crowded lane will not stop you getting in.

A pass is valid for its two-hour window only. Passes that expire unused are not refunded, because the slot was held for you. If a mandal closed its lane or an aarti overran and you could not enter, contact us — those we look at case by case.

UPI (GPay, PhonePe, Paytm and others), credit and debit cards including RuPay, and net banking from all major banks. Payments are handled by our payment partner — LineSe never sees or stores your card details.

Do not pay again. Failed payments are reversed by your bank, usually within a few working days. If no pass has appeared under Bookings within a few minutes, or you were charged twice, email us the amount, the time and the UPI or bank reference. We will trace it and refund what is due to the method you paid with; how quickly it lands depends on your bank.

They are estimates, not guarantees. Every wait time is measured from a live camera feed that the mandal provides of its own darshan queue — LineSe reads the length of the line from that footage. Nobody types the numbers in by hand, so they move as the queue moves. Crowds still surge and lanes get held for an aarti, so treat the number as a good guide rather than a promise.

From the mandal’s own cameras, and nothing else. Each participating mandal streams a live view of its darshan queue; our system estimates how many people are in that line and turns it into minutes. There is no crowdsourcing, no manual entry and no guessing from last year — if a mandal’s feed drops, its wait time is marked unavailable rather than invented.

No. Every mandal keeps its ordinary queue open and free. LineSe adds a priority lane for people who booked a pass — it does not replace the darshan anyone can walk up and join.

Each mandal sets its own darshan and aarti timings, and they change during the festival. The current timings for every listed mandal are on its page in the app, along with any announcement the committee has posted.

That is the mandal’s call, not ours. Most welcome photographs in the outer areas and ask people not to stop in the darshan lane. Follow the volunteers’ instructions — they are managing a moving crowd.

English, हिंदी and मराठी. Switch at any time from More › Settings › Language; your choice is remembered on that device.

Yes, and you can be selective. More › Settings › Notifications has a master switch plus separate toggles for wait-time nudges, booking and pass updates, and festival announcements. Announcements are off unless you turn them on.

Turn on Reduce motion in Settings. It stops the pulsing dots and the map animation. This website honours your device’s reduced-motion setting automatically.

Yes. Signing in is required before you can see wait times, open a mandal page, plan a route or book a pass. It takes one step: enter your mobile number and the one-time password we text you. No password to remember, and no email or social login to set up.

The camera belongs to the mandal, not to LineSe, and it points at the mandal’s own queue. We read the live feed only to work out how long that line is, and what comes out of it is a number. The footage is not stored anywhere, no faces are recognised or matched, and nothing from a feed reaches your account or your bookings. The feed is read for object movement and footfall count — that is all it is used for. Standing in a public darshan queue puts you in the mandal’s camera view as it always has; that recording, and the notice about it, are the mandal’s responsibility under its own policy.

Use More › Settings › Delete account in the app, or the account deletion page if you have lost access to your number.