Support

WhatsApp and the helpline are staffed 8:00 AM – 11:00 PM daily during the festival. Email is answered the same day during the festival, and within two working days outside it. If money has left your account, say so in the first line.

Most questions about passes, payments, refunds and wait times are answered on the FAQs page. For your account or your data, see the Privacy Policy and the account deletion page.