Terms of Service

Last updated 24 August 2026 · applies to the LineSe mobile app and linese.co.in

Who we are

LineSe is operated by Blupaani Ventures, Mumbai, Maharashtra, India. Using the app means accepting these terms.

What LineSe is — and is not

LineSe is a technology platform. It lets you discover, book and pay for festival services and passes offered by participating mandals — live wait times, QR darshan passes, and a route between them. That is the whole of our role.

The app is free to download and free to use, and LineSe takes no commission. Payments are processed by the payment gateway directly on behalf of the respective mandal; we never collect, hold or receive that money, and we add no fee of our own.

We are not the mandal, and we do not conduct darshan. Each participating mandal is an independent organiser. It runs its own darshan, sets its own timings, decides who enters its lanes, and remains responsible for what happens inside them. A pass is made available through LineSe on that mandal’s behalf and on its terms. Listings are shown in association with their respective mandals.

Every commercial decision belongs to the mandal, not to LineSe. Which services a mandal offers — darshan passes, pass tiers, prasad, souvenirs, or none of them — is its decision alone. So is the price of each, and whether to change or withdraw it. LineSe neither sets, approves, recommends nor influences any price or offering; we display what the mandal has chosen to list, at the price the mandal has set.

For Ganeshotsav 2026 LineSe works with participating mandals as a technology partner for the duration of the festival. We provide the software and the support behind it; the mandal provides the darshan.

Your account

An account is required to use LineSe — there is no browsing without one. You sign in with your mobile number and a one-time password sent to it by SMS; that is the only sign-in method. Anything done through your account is treated as done by you, so keep access to that number secure. A pass in a name that does not match can be refused at the gate.

Wait times are estimates

Wait times are produced automatically from a live camera feed that each participating mandal provides of its own darshan queue. They are our best available estimate, not a commitment: a feed can drop, a crowd can surge, and a lane can be held for an aarti without warning. Plan with them; do not rely on them absolutely.

Darshan passes

• Valid at one mandal, for the two-hour window shown on the pass.
• Admits the number of people stated, entering together.
• Scans once. Screenshots, forwarded images and duplicates are rejected.
• Gives priority-lane access. It does not guarantee a darshan time, and does not override the mandal, an aarti, or a decision by the police or the committee.
• Not transferable and not for resale.
• Which passes and tiers exist at a mandal, and whether it offers passes at all, is that mandal’s decision and can change during the festival.

Payments and refunds

Because the money never reaches LineSe, neither does the refund. What we can do is take it up with the mandal and the gateway on your behalf, and we will.

• Prices are set by the mandal — LineSe does not set, approve or influence them. They are shown in Indian Rupees inclusive of applicable taxes before you pay.
• The gateway handles the payment. LineSe does not receive or store card numbers, UPI PINs or bank credentials.
• A failed payment is reversed by your bank. A duplicate charge is refunded through the gateway — send us both references and we will chase it.
• A pass that expires unused is not refunded, because the slot was held for you.
• If a mandal cancels, closes a lane or cannot honour a pass within its window, that mandal refunds it.
• Refunds return to the method you paid with; how quickly they land depends on the gateway and your bank.

Prasad and souvenirs

Where a mandal offers prasad or souvenir boxes, they are supplied by that mandal and not by LineSe. Collect them at the counter you booked from, within the window shown, and check the item before you leave — they are not returnable once collected.

How you may use LineSe

Do not resell passes, automate bookings, interfere with the service or misrepresent who you are. We may suspend an account that does. Follow the mandal’s and the volunteers’ instructions once you are in the lane.

Availability and liability

We work to keep LineSe running through the festival but do not promise uninterrupted service; every mandal keeps its ordinary free queue open regardless.

Because our role is limited to the platform, so is our responsibility. To the extent the law allows, our liability for any booking is limited to the amount you paid for it, and we are not liable for a mandal’s decisions, its darshan arrangements, crowd or safety conditions at a venue, or losses arising from a wait-time estimate. Nothing here limits liability that cannot lawfully be limited.

Changes

Material changes are notified in the app before they take effect, and the date above changes.

Grievance redressal

Grievance Officer: Mr. A. T. Lad · Designation: Grievance Officer · Email: Grievance.linese@gmail.com · Phone: +91 90763 73365

We acknowledge a complaint within 24 hours and aim to resolve it within 15 days of receiving it.

Governing law

These terms are governed by the laws of India. Courts at Mumbai, Maharashtra have exclusive jurisdiction.

Contact

Blupaani Ventures, Mumbai, Maharashtra, India. Email Support.linese@gmail.com. Our Privacy Policy explains what we hold about you.